Fred Lewis
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Articles
Recent activity by Fred Lewis-
What is the Savings Account?
With the Savings Account, you now have an option to grow your savings in an easy, fee-free way. As long as you have a Checking Account, you can enjoy a competitive Annual Percentage Yield (APY) wit...
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How do you use Connected Accounts?
For users on iOS running app version 3.3 or later, any external bank accounts that have been linked to your Checking Account now appear in a widget on the home page of the mobile app. You can initi...
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What are my account limits?
The total amount of money you can withdraw or spend each day is limited, but you can make as many individual withdrawals or spending transactions as you like each day. These limits may change at an...
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Why didn't I get cash back?
You may not have received cash back if your purchase didn’t qualify. Check the category-specific merchant terms in the Cash Back section of the app for details. Please see terms and conditions for...
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Why did my transaction get declined?
Here are some possible reasons why your transaction declined: Card isn't activeTo activate your card, follow these steps in your app:Go to the Home screen.Tap Activate Card on the home screen.Follo...
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How do I stop recurring payments from my debit or Credit Builder card?
If you authorized a merchant to charge your account for a recurring payment and would like to stop future charges, you can request a stop payment. For card transactions, a stop payment lasts for 60...
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Can I reactivate my card after reporting it lost or stolen?
If you report your card as lost or stolen, neither you nor our support team can reactivate the card. This helps keep your money secure. Until your new card arrives, you can make purchases and pay b...