When I file a dispute, what information should I include?

Documentation helps us investigate disputes. If you can, please include the following:

• Receipts or invoices
• Information about delivery and shipping
• Confirmation email(s)
• Tracking number(s)
• Any conversations you've had with the merchant about the order(s)
• Photos of the defective or damaged merchandise
• Description of the item on the merchant's website, with a link to the page
• Evidence that the price you paid differs from the listed price
• Requests to cancel or stop the transaction in writing

When filing a dispute:

• We'll deactivate your card if it was lost, stolen, or used for unauthorized transactions.
• It might be quicker to contact the merchant that made the charge if the issue involves merchandise or service.
• You should change your password.
• You should turn off card transactions in the app under Profile > Account management.