Fred Lewis

If you authorized a merchant to charge your account for a recurring payment and would like to stop future charges, you can request a stop payment. For card transactions, a stop payment lasts for 60...

If you report your card as lost or stolen, neither you nor our support team can reactivate the card. This helps keep your money secure. Until your new card arrives, you can make purchases and pay b...

Follow these steps:On the home screen, tap the account with the transactions you want to view.You'll see a list of your recent transactions.The top of the list will show any pending transactions, o...

Documentation helps us investigate disputes. If you can, please include the following:Receipts or invoicesInformation about delivery and shippingConfirmation email(s)Tracking number(s)Any conversat...

You can dispute most transaction types in your app. However, we don’t accept disputes for certain transaction types, including those related to certain bank features. These include: Bill payments y...

Any detail or documentation is considered new if not previously shared in the initial dispute or prior rebuttal. Examples of new information include incorrect or missing data from the dispute form,...

Summary How to connect to the office wifi. In every ZenIT office, there are two wireless networks: zenit and zenitguest. Below are some guidelines for wireless network usage. Corporate-issued de...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...